Terms & Conditions
Active Asia Limited is a New Zealand based company. All transactions are made with us in New Zealand and are therefore covered
by New Zealand Consumer Law. Any booking made with Active Asia constitutes acceptance of our terms and conditions
Quoted prices are in New Zealand dollars
All prices are subject to change until full payment has been received and are valid to 31 December 2010 unless noted otherwise.
Active Asia utilizes local suppliers in Asia for all travel arrangements.
Active Asia acts as a sales agent for these suppliers. Any reservations with Active Asia constitute acceptance of all terms and conditions of each supplier. Active Asia applies the same terms and conditions.
The Contract We at Active Asia undertake to perform all services with reasonable care and skill. We will not be liable for any loss or damage,
which results from taking part in these services. We have exercised all care to ensure the information is correct, accurate and up to date.
We cannot be held responsible for loss, damage or disruptions outside our control. This includes any act of God, weather disruptions, and
breakdown of vehicle(s), civil disturbances, strikes, riots or epidemics.
We act only as a booking agent for hotels and services. All hotels have been researched and are recommended at the time of travel, but
conditions can change. All persons (hereafter called the client) will be bound by the conditions, which follow.
Responsibility All services are organized by Active Asia. Notice is hereby given that all arrangements made on behalf of clients on the sole condition
that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity. Active Asia acts as an agent for
transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur,
including, but not limited to, any defect in vehicle or any other form of transport conveying a traveler, acts of God, detention, delays or expenses
arising from quarantine, strike, theft, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any
other form of transport or in any hotel or guest house, pension, or other form of accommodation.
Payment A $250 per person deposit is required in order to make your booking. Any domestic train and flight bookings within Asia included in your booking are NON-Refundable once confirmed. Full payment is due 42 dayes before your departure from NZ.
Cancellation by the Client Any cancellation must be made in writing. The date on which Active Asia receives the letter or email will determine the cancellation charges applicable. The cancellation charges below are a percentage of the total price, excluding insurance.
A/ Cancellation more than 30 days before departure: Loss of deposit, along with any domestic train and/or flight costs.
B/ Between 29-7 days before departure: 50% of total booking
C/ Less than 7 days before departure: 100%.
Insurance is strongly recommended. Please note that once purchased train and domestic airfares are non-refundable.
No refund for any unused travel arrangements after departure.
Amendments No amendment fees apply when the original booking is being added in value. For an initial amendment to a confirmed booking, no amendment fee will apply (cancellation fees may apply). However after the first amendment to a confirmed booking, Active Asia may charge an amendment fee of $ 50 for each new amendment when no additional value is being added.
Prices and Surcharges All prices are correct to the best of our knowledge. Events beyond our control may result in price increases;
Active Asia reserves the right to pass on these changes if necessary.
Flexibility The client should appreciate and acknowledge that the nature of travel in Asia may sometimes require flexibility and should allow
for alternatives. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without
prior notice, due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events
emanating from political disputes, entry or border difficulties, climate and or other unpredictable or unforeseeable circumstances.
Changes Active Asia reserves the right to change any of the facilities, services or prices described should it become necessary in the interests
of safety or other unforeseen circumstances. Active Asia will provide services equal to or exceeding those advertised if at all possible.
Travel Documents The client must be in possession of a valid passport and all visas, permits and insurance. It is ultimately the responsibility of
the client to ensure they have the necessary documentation.
Factors outside Active Asia's control Active Asia cannot accept any liability for matters outside its control such as political disputes, border
closures, refusal of visas, industrial action, delayed flights or unforeseeable climatic changes.
Insurance The client is willing to accept full responsibility for insurance which must cover personal accident, medical expenses, loss of effects,
repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client.
It is strongly recommended that all clients have personal travel insurance.
Unused Services There will be no refunds for any unused services.
Claims and Complaints If a client has a complaint about any service or product supplied by Active Asia they must, if on a group tour, first
inform their Guide whilst on the tour so that they can attempt to rectify the matter. Any other or further complaint must be put in
writing to Active Asia within 30 days of the end of the tour. Any clients on Independent arrangements should firstly try to take the matter
up with the hotel or supplier at the time of the problem. Failure to bring the problem to the attention of the local supplier may forfeit any
possibility of a refund or resolve to the problem. Any concerns should be bought to the attention of Active Asia, in writing, within 30 days.
Thank you for choosing Active Asia.
PO Box 99557, Newmarket
300 Richmond Road, Grey Lynn
Auckland
New Zealand
Phone: (+64-9) 360 7669 Email: sales@activeasia.co.nz
